FAQ
Welcome to our Facts and Questions page. We will try to answer as many of your questions as possible. If you do not see your question below, please contact us by email at Info@Pairadyse.com.
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Q: Where are you based out of? Can I purchase products in person at a store? A: We are based out of Oxnard, CA. We currently will be selling products online exclusively. We hope in the near future to partner with local retailers to supply select products. |
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Q: How long will it take for my order to get to me? A: Depending on the products you purchased, you should receive your product(s) within a week. Shirts & sweaters take about 1-2 days to process. Hats, beanies and other embroidered headwear may take 1-3 days to process. Keep in mind, the shipping option you choose will be a big part of determining how long it'll take to receive your product. |
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Q: My order appeared to have an issue/defect. How can I go about getting a replacement? A: We are very sorry to hear that there was an issue with your order. Please contact CustomerService@Pairadyse.com with the subject: "REPLACEMENT REQUEST" and we can set up a replacement order. Please include your order number in the message body and detailed pictures of the defect. The same process applies to missing orders. |
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Q: The size i'm looking for isn't a listed option. Is it possible to get a product in a size that isn't available on your site? A: Some products are unavailable in certain sizes. We wan't to provide our customers with the best sense of satisfaction. Email CustomerService@Pairadyse.com and we will try our best to get your requested size added to our product inventory. |
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Q: I'm interested in a color-way that is unavailable. Is it possible to get other color options? A: Feel free to email CustomerSupport@Pairadyse.com and we will consider creating additional color options for our products. |